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FAQ
How can I cancel my order?
Contact us ASAP at support@kpop-house.com. We will help you cancel your order. This is only possible before we have sent your order out.
When will my order arrive?
It takes around 3~7 additional business days for us to get the items to the airport. Once they have arrived, the ETA of your order will be the time it will take for your items to arrive.
Can I return my items?
Unfortunately, we do not process returns / refunds.
My items came damaged / missing what do I do?
Contact us within 3 days of arrival at support@kpop-house.com. We will need an unboxing video for us to process a refund.
I have more questions, where can I get help?
1. You can read through our full FAQ here.
2. Contact us at support@kpop-house.com or send us a DM through @kpop_house.official.